Customer Care

We accept several convenient payment methods including PayPal, Paymob, major credit cards such as Visa, Mastercard, and American Express, as well as store credit. Store credit allows customers to keep refund money from returned items in their account with us to be used towards future purchases. When an item is returned, the refunded amount will be credited to the customer's store credit balance. This credit can then be applied to the total bill of the customer's next purchase with us. Store credit never expires, so customers can save it and use it on a future order anytime.
Customers also have the option to request the refund from a returned item be credited back to their original payment method such as their credit card,instead of receiving store credit.

To maintain the quality of this garment, please follow these care instructions:

Washing: Machine wash in cold water using a gentle cycle. Do not bleach.

Drying: Drip dry or hang to avoid heat damage. Do not tumble dry.

Ironing: When ironing, use a low heat steam setting and avoid direct contact with embellished areas.

We have partnered with DHL to provide fast and reliable shipping on all orders. For domestic orders we offer Express Shipping with an estimated delivery time frame of 5-7 business days after the order has shipped.

For international orders, delivery time frames will vary based on the destination country. Our International Shipping option will allow for delivery within an estimated timeframe of two weeks in business days.

Shipment tracking information and delivery status notifications will be sent via email to allow customers to monitor their order. Please contact us through our email info@miojofficial.com if you have any questions regarding shipping or delivery. We are happy to provide quotes and ensure timely delivery of all orders.

How to Return

Initiating Your Return:

Contact us within 7 days of receiving your item through our website contact feature to start the return process.

Use the provided model withdrawal form or through our email info@miojofficial.com.

Sending Items Back:

Return the items to a Mioj store or via a mioj-arranged courier within 7 days from the day you notify us.

Keep the e-receipt from your delivery; you will need to show this as proof of purchase.

Returns Policy

Condition for Acceptance:

Items must be in the same condition as received, unopened, and unused, with all original packaging and accessories.

Costs of Return:

Returning items to a Mioj store or via a mioj-arranged courier incurs no cost.

If you arrange your own return shipping, you will be responsible for the cost.

How to Exchange

Requesting an Exchange:

If you wish to exchange an item, please contact us via our website to set up the exchange within the 7-day period.

Sending Items for Exchange:

Bring the item to a Mioj store or use a mioj-arranged courier service to send the item back to us.

Exchange Policy

Exchange Conditions:

Exchanges are subject to the same conditions as returns; items must be in their original, unused condition.

Exchange Period:

Exchanges must be initiated and items sent back within the 7-day window from the receipt of the original purchase.

Refunds

Refund Eligibility:

Full refunds will be provided for items returned within the 7-day period, including delivery costs, provided the return conditions are met.

Processing Your Refund:

Refunds will be issued to the same payment method used for the purchase.

We may withhold reimbursement until we have received the returned goods or proof of Shipment.

Defective Products:

Immediately notify us of any defects. We will examine the product and offer a replacement or a refund as appropriate.

Defective items will be refunded in full, including delivery and return costs.

For any further questions or assistance,
please reach out to us through our email info@miojofficial.com. We're here to help ensure your return or exchange is as smooth as possible.

1. Introduction: Your Control Over Data
We believe in your right to privacy and give you the control over how your data is used on our website. This Cookies Policy outlines the types of cookies we use and provides you with the necessary information to make informed choices about your data.

2. Consent for Cookies
By accepting all cookies on our website, you agree to allow us to process information for the following purposes:

• Improvement of Site Experience: Enhance your website experience by tailoring improvements and features to your interests.
• Preference Storage: Remember your settings and preferences, such as your language or location, making your return visits more streamlined.
• Personalized Advertising: Show you advertising that is more relevant to your interests.

If you choose not to accept cookies, the functionality of our site may be limited.

3. Types of Cookies We Use

• Operational Cookies: These cookies are essential for the operation of our website. They enable core functionality such as security, network management, and accessibility. Without these cookies, our website cannot function properly, and they cannot be switched off.
• Performance Cookies: These cookies help us understand how visitors interact with our website, providing information about the areas visited, the time spent on the site, and any issues encountered, such as error messages. This helps us improve the performance of our website.
• Functional Cookies: These cookies allow our website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. They are used to remember changes you have made to text size, fonts, and other parts of web pages that you can customize.
• Marketing Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.

4. Managing Your Cookie Preferences
You have the option to control and manage your cookie preferences. You can adjust your browser settings to delete or prevent certain cookies from being stored on your computer or mobile device without your explicit consent. The 'Help' section in your browser should provide information on how to manage your cookie settings.